Last updated: August 1, 2025

At Eva Beauty Hub, we are committed to providing beauty and wellness services of the highest quality.
We understand that plans may change or concerns may arise.
This Refund Policy explains under what circumstances refunds, credits, or rescheduling may be issued.

This policy should be read in conjunction with our Terms and Conditions, Warranty Policy, and Cancellation and Delay Policy.

1. Service Refunds

1.1 No monetary refunds for completed services

We do not issue cash refunds for services already performed, including nails, lashes, eyebrows, hair, facial treatments, body treatments, waxing, or any other service provided.

1.2 Communicating concerns

If you are not satisfied with your service:

• please let us know as soon as possible, and

• send a clear photograph or video of the issue, or

• visit the salon so we can assess it in person.

1.3 Free corrections

If a correction is necessary and the concern is valid, we may offer a free correction within:

• 7 days of the original service, or

• within the specific warranty period indicated in the Terms and Conditions.

Corrections are performed at our discretion, depending on:

• the condition of the treated area

• the visible cause of the issue

• compliance with post-service care instructions

• whether or not there is physical damage caused by the client

We do not offer refunds when:

• post-service care instructions are not followed

• the client changes their mind about color, shape, length, or style

• there is damage caused by the client (pulling, hitting, exposure to moisture, etc.)

2. Deposits and Payments

Some services require a deposit or full prepayment to secure the booking.

2.1 Deposits are non-refundable in the following cases:

• No-show (absence without notice)

• Late cancellation (less than 24 hours in advance)

• Delay over 20 minutes, resulting in the cancellation of the service

• Refusal of service due to unsafe conditions (intoxication, inappropriate behavior, lack of relevant medical information, etc.)

2.2 Options in case of cancellation within the timeline (24h+)

If cancelled with 24 hours or more notice, we can:

• apply the payment to the new booking, OR

• issue a refund, OR

• issue a credit valid for 3 months

The refund or credit may take up to 7 business days.

2.3 Conditions of non-transferability

Deposits cannot be used for:

• another type of service

• another person

• the purchase of products

unless expressly approved by management.

3. Vouchers and Packages

• Gift vouchers and prepaid packages are non-refundable,

• but can be transferred to another person.

• Expiry dates are indicated at the time of purchase and cannot be extended, except as required by law.

• Lost or stolen vouchers cannot be replaced.

• Packages with multiple sessions cannot be partially refunded.

4. Retail Products

4.1 Cosmetics and hygiene-sensitive products

For safety and hygiene reasons:

• Opened, used, or unsealed products cannot be returned or exchanged.

• Sealed and unused products can be returned within 14 days, with the receipt, for:

  • exchange, or

  • store credit.

4.2 Online Purchases – Right of Withdrawal (EU)

For online purchases of sealed cosmetics:

• The consumer has 14 days to exercise the right of withdrawal,

• provided the product is sealed, unused, and in the original packaging.

4.3 Non-cosmetic products

(brushes, tools, accessories, non-hygienic items)

• Can be returned within 14 days if unused and sealed.

• Used products can only be returned if they are defective or covered by legal warranty.

4.4 Defective or damaged products

If any product is:

• defective

• damaged

• not functioning properly under normal conditions

we will replace it or issue credit, in accordance with consumer protection legislation.

5. Exceptions

Refunds, credits, or special solutions may be considered in exceptional situations, such as:

• verified medical emergencies

• service errors acknowledged by management

• schedule failures attributable to the salon

• situations covered by consumer legislation in Portugal and the EU

Exceptions are evaluated on a case-by-case basis.

6. Rescheduling by the Salon's Initiative

In rare situations where we are forced to cancel or reschedule due to:

• staff illness

• emergency

• technical problems

• unexpected closure

we will:

• offer priority in rescheduling, and

• transfer the prepayment to the new date, or

• issue a refund if preferred

7. No Refunds for Subjective Preferences

Refunds are not issued when:

• the client changes their mind

• they do not like the result after completion

• they wish to change shape, length, color, curvature, style, etc.

• natural wear occurs

• changes occur due to the client's lifestyle (water, sweat, creams, oils, sauna, excessive exposure to moisture, etc.)

Our professionals always provide appropriate technical recommendations based on the client’s natural characteristics.

8. Refusal of Service and Refund Conditions

Refunds will not be issued when we refuse service due to:

• intoxication (alcohol/drugs)

• aggressive or inappropriate behavior

• lack of relevant medical information

• unsafe hygiene conditions

• violation of salon rules

A rescheduling may be offered only if the refusal is not related to the client's behavior.

9. Contacts

If you have any questions about this Refund Policy or wish to request a refund, credit, or clarification, please contact us:

Eva Beauty Hub
Email: hello@evabeautyhub.com
Phone: +351 961 386 732
Website: https://evabeautyhub.com