Terms & Conditions
Terms & Conditions
Last updated: August 1, 2025
These Terms and Conditions (“Terms”) govern the use of the website https://evabeautyhub.com, our communication channels, booking systems, and all beauty and wellness services provided by Eva Beauty Hub (“we”, “our”, “our team”).
By visiting our website, making a booking, or using our services, you confirm that you have read, understood, and agree to these Terms.
If you have questions about your rights, we recommend that you seek legal advice.
1. About Eva Beauty Hub
Eva Beauty Hub
RUA DO SOL 69, 4000-530 PORTO, Portugal
Email: hello@evabeautyhub.com
Phone: +351 961 386 732
Website: https://evabeautyhub.com
We provide beauty and wellness services, including but not limited to:
manicure and pedicure
gel polish and nail extensions
lifting, extension, and coloring of eyelashes
designing, laminating, and coloring of eyebrows
makeup, coloring, and styling of hair
waxing
body and facial treatments
non-medical cosmetic procedures
All services, descriptions, and prices are subject to change without notice.
2. Eligibility and Minimum Age
2.1 Clients aged 16 and over
May book and receive services independently.
2.2 Clients aged between 13 and 15
The booking must be made with the personal details of the guardian.
The guardian must be present throughout the service.
Explicit informed consent is required for each service.
2.3 Clients under 13 years old
Only simple and non-chemical services may be performed (e.g., basic nail cutting).
The booking and all communication must be made through the guardian.
2.4 Services not recommended for those under 14 years old
For safety reasons — chemical exposure, heat tools, risk of sensitization, and hormonal reactions — these services are not recommended for those under 14 years old:
gel polish on hands or feet
nail extensions / acrylic / gel builder
gel pedicure
chemical hair services (coloring, bleaching, toning, perms)
eyebrow lamination
eyelash lifting
permanent makeup
eyelash extensions
body treatments
facial treatments
waxing in sensitive areas (bikini, underarms, etc.)
May only be performed after:
detailed explanation of the risks to the guardian,
written consent,
mandatory presence of the guardian.
3. Health, Safety, and Medical Conditions
To ensure the safety of the service, the client must inform us before booking about any relevant medical conditions, including but not limited to:
asthma
allergies (cosmetics, adhesives, latex, fragrances, dust, etc.)
pregnancy or breastfeeding
hormonal treatments, IVF
diabetes
epilepsy or sensitivity to light
skin diseases (eczema, psoriasis, fungal infections, dermatitis)
circulatory or cardiac problems
recently damaged or injured nails
recent surgeries or medical treatments
medications that affect the skin or healing (retinoids, antibiotics, anticoagulants)
If the client does not communicate relevant conditions, Eva Beauty Hub is not responsible for adverse reactions.
We reserve the right to refuse or adapt a service if we believe that its execution poses a risk to the client.
We do not provide services to individuals under the influence of alcohol or drugs.
4. Booking, Cancellation, and Absences
4.1 Booking Channels
Bookings can be made through:
website (Altegio)
phone / WhatsApp
in person
Some services may require a deposit or full prepayment.
4.2 Cancellations and Rescheduling
Cancellations must be made at least 24 hours in advance.
Late cancellations or absences may result in loss of the prepayment or a fee.
Clients with more than 2 absences may have future bookings refused or be required to pay a non-refundable 100% prepayment.
4.3 Delay Policy (Updated)
Delay up to 15 minutes:
The full service may not be possible.
The professional may suggest a shorter alternative service, depending on availability.
The adaptation is not guaranteed and depends solely on the artist's schedule.
Delay of 20 minutes or more:
The service may be refused and rescheduled.
The absence/cancellation policy may apply.
The prepayment may be forfeited.
This policy ensures respect for the time of all clients and the team.
5. Payments
We accept:
cash
card
online prepayment via Stripe
Prices and promotions may change without notice.
Deposits and prepayments are generally non-refundable, unless required by law.
6. Beauty Pass, Beauty Credit, and Beauty Invitation
Eva Beauty Hub may issue promotional vouchers in the form of Beauty Credit or Beauty Invitation, subject to the following conditions:
6.1 Beauty Credit – €10
Promotional voucher worth €10, subject to the following rules:
Single use
Valid for 14 days from the date of issuance
Applicable only to services over €40
Valid only for a different service category than previously performed
Not applicable to manicure services
Not combinable with other campaigns or promotions, unless explicitly stated
The value is not convertible to cash nor partially refundable.
6.2 Beauty Invitation – €10 (Bring a Friend)
Promotional invitation for new clients:
Single use
Valid for 14 days from the date of issuance
Valid only for first visit
Applicable only to services over €40
Not combinable with other campaigns or promotions
The value is not convertible to cash nor refundable.
6.3 General Provisions Applicable to All Vouchers
Expired vouchers will not be reactivated.
The booking is subject to availability.
The cancellation and absence policy described in point 4 fully applies.
In case of suspected misuse, Eva Beauty Hub reserves the right to refuse the application of the voucher.
Eva Beauty Hub reserves the right to change or discontinue promotional campaigns at any time, without prejudice to vouchers already issued within their validity period.
7. Service Documentation and Photographs
To ensure safety, quality, and proper resolution of potential disputes:
7.1 Before and After Photographs
Our professionals may take photographs of:
hands / nails
feet / nails
eyebrows
eyelashes
hair
treated areas (non-sensitive)
For purposes of:
quality control
safety documentation
condition verification before/after
internal training
protection of both the client and the professional
7.2 Storage
Photographs are treated as personal data and stored securely, in accordance with GDPR.
7.3 Right to Deletion
The client may request the elimination of photographs, except when they are necessary for:
legal compliance
safety documentation
resolution of ongoing disputes
We never use client images for marketing purposes without written consent.
8. Service Guarantees
We offer free corrections when there are no signs of physical damage caused by the client.
8.1 Nails
Cuticle work – 5 days
Nail shape – 5 days
Preparation / nail plate – 5 days
Normal polish – 3 days
Gel polish – 5 days
Extensions – 7 days
8.2 Eyelashes
Eyelash extensions – 5 days
Eyelash lifting – 4 days
8.3 Waxing
All waxing services – 5 days
8.4 Warranty Exclusions
The warranty does not apply if:
the client does not follow post-service care
there are signs of physical damage (tearing, hitting, manipulating, etc.)
the client changes their mind about shape, color, or length
the problem results from medical or hormonal conditions
the service was performed against professional recommendation
9. Behavior & Right to Refuse Service
We reserve the right to refuse service if the client:
exhibits abusive, aggressive, or disrespectful behavior
is under the influence of alcohol or drugs
insists on procedures deemed unsafe
arrives repeatedly late
does not follow safety guidelines
10. Client Responsibilities
The client agrees to:
follow pre and post-service instructions
provide truthful and complete health information
communicate any discomfort during the procedure
use official channels for complaints
respect the team and other clients
11. Communication and Complaints
All matters related to:
complaints
warranties
service issues
refunds
disputes
must be handled exclusively by:
the administrative team
manager
management
Artists are not authorized to negotiate complaints directly.
12. Intellectual Property
All content on the website and social media — texts, images, videos, logos, graphics, and branding — is the exclusive property of Eva Beauty Hub.
It is prohibited to use, reproduce, distribute, or modify without written permission.
13. Limitation of Liability
Eva Beauty Hub is not responsible for:
adverse reactions caused by uncommunicated medical information
damage caused by non-compliance with post-service care
physical damage caused after leaving the studio
unexpected allergic reactions
client delays resulting in loss of service
third-party platform failures (Altegio, Stripe, Google, Meta)
results affected by hormones, pregnancy, medications, lifestyle, or individual biological factors
We always do our best, but certain results depend on personal factors of the client.
14. Changes to These Terms
We may update these Terms at any time.
The latest version will always be available at https://evabeautyhub.com.
15. Contacts
Eva Beauty Hub
Email: hello@evabeautyhub.com
Phone: +351 961 386 732
Website: https://evabeautyhub.com
Last updated: August 1, 2025
These Terms and Conditions (“Terms”) govern the use of the website https://evabeautyhub.com, our communication channels, booking systems, and all beauty and wellness services provided by Eva Beauty Hub (“we”, “our”, “our team”).
By visiting our website, making a booking, or using our services, you confirm that you have read, understood, and agree to these Terms.
If you have questions about your rights, we recommend that you seek legal advice.
1. About Eva Beauty Hub
Eva Beauty Hub
RUA DO SOL 69, 4000-530 PORTO, Portugal
Email: hello@evabeautyhub.com
Phone: +351 961 386 732
Website: https://evabeautyhub.com
We provide beauty and wellness services, including but not limited to:
manicure and pedicure
gel polish and nail extensions
lifting, extension, and coloring of eyelashes
designing, laminating, and coloring of eyebrows
makeup, coloring, and styling of hair
waxing
body and facial treatments
non-medical cosmetic procedures
All services, descriptions, and prices are subject to change without notice.
2. Eligibility and Minimum Age
2.1 Clients aged 16 and over
May book and receive services independently.
2.2 Clients aged between 13 and 15
The booking must be made with the personal details of the guardian.
The guardian must be present throughout the service.
Explicit informed consent is required for each service.
2.3 Clients under 13 years old
Only simple and non-chemical services may be performed (e.g., basic nail cutting).
The booking and all communication must be made through the guardian.
2.4 Services not recommended for those under 14 years old
For safety reasons — chemical exposure, heat tools, risk of sensitization, and hormonal reactions — these services are not recommended for those under 14 years old:
gel polish on hands or feet
nail extensions / acrylic / gel builder
gel pedicure
chemical hair services (coloring, bleaching, toning, perms)
eyebrow lamination
eyelash lifting
permanent makeup
eyelash extensions
body treatments
facial treatments
waxing in sensitive areas (bikini, underarms, etc.)
May only be performed after:
detailed explanation of the risks to the guardian,
written consent,
mandatory presence of the guardian.
3. Health, Safety, and Medical Conditions
To ensure the safety of the service, the client must inform us before booking about any relevant medical conditions, including but not limited to:
asthma
allergies (cosmetics, adhesives, latex, fragrances, dust, etc.)
pregnancy or breastfeeding
hormonal treatments, IVF
diabetes
epilepsy or sensitivity to light
skin diseases (eczema, psoriasis, fungal infections, dermatitis)
circulatory or cardiac problems
recently damaged or injured nails
recent surgeries or medical treatments
medications that affect the skin or healing (retinoids, antibiotics, anticoagulants)
If the client does not communicate relevant conditions, Eva Beauty Hub is not responsible for adverse reactions.
We reserve the right to refuse or adapt a service if we believe that its execution poses a risk to the client.
We do not provide services to individuals under the influence of alcohol or drugs.
4. Booking, Cancellation, and Absences
4.1 Booking Channels
Bookings can be made through:
website (Altegio)
phone / WhatsApp
in person
Some services may require a deposit or full prepayment.
4.2 Cancellations and Rescheduling
Cancellations must be made at least 24 hours in advance.
Late cancellations or absences may result in loss of the prepayment or a fee.
Clients with more than 2 absences may have future bookings refused or be required to pay a non-refundable 100% prepayment.
4.3 Delay Policy (Updated)
Delay up to 15 minutes:
The full service may not be possible.
The professional may suggest a shorter alternative service, depending on availability.
The adaptation is not guaranteed and depends solely on the artist's schedule.
Delay of 20 minutes or more:
The service may be refused and rescheduled.
The absence/cancellation policy may apply.
The prepayment may be forfeited.
This policy ensures respect for the time of all clients and the team.
5. Payments
We accept:
cash
card
online prepayment via Stripe
Prices and promotions may change without notice.
Deposits and prepayments are generally non-refundable, unless required by law.
6. Beauty Pass, Beauty Credit, and Beauty Invitation
Eva Beauty Hub may issue promotional vouchers in the form of Beauty Credit or Beauty Invitation, subject to the following conditions:
6.1 Beauty Credit – €10
Promotional voucher worth €10, subject to the following rules:
Single use
Valid for 14 days from the date of issuance
Applicable only to services over €40
Valid only for a different service category than previously performed
Not applicable to manicure services
Not combinable with other campaigns or promotions, unless explicitly stated
The value is not convertible to cash nor partially refundable.
6.2 Beauty Invitation – €10 (Bring a Friend)
Promotional invitation for new clients:
Single use
Valid for 14 days from the date of issuance
Valid only for first visit
Applicable only to services over €40
Not combinable with other campaigns or promotions
The value is not convertible to cash nor refundable.
6.3 General Provisions Applicable to All Vouchers
Expired vouchers will not be reactivated.
The booking is subject to availability.
The cancellation and absence policy described in point 4 fully applies.
In case of suspected misuse, Eva Beauty Hub reserves the right to refuse the application of the voucher.
Eva Beauty Hub reserves the right to change or discontinue promotional campaigns at any time, without prejudice to vouchers already issued within their validity period.
7. Service Documentation and Photographs
To ensure safety, quality, and proper resolution of potential disputes:
7.1 Before and After Photographs
Our professionals may take photographs of:
hands / nails
feet / nails
eyebrows
eyelashes
hair
treated areas (non-sensitive)
For purposes of:
quality control
safety documentation
condition verification before/after
internal training
protection of both the client and the professional
7.2 Storage
Photographs are treated as personal data and stored securely, in accordance with GDPR.
7.3 Right to Deletion
The client may request the elimination of photographs, except when they are necessary for:
legal compliance
safety documentation
resolution of ongoing disputes
We never use client images for marketing purposes without written consent.
8. Service Guarantees
We offer free corrections when there are no signs of physical damage caused by the client.
8.1 Nails
Cuticle work – 5 days
Nail shape – 5 days
Preparation / nail plate – 5 days
Normal polish – 3 days
Gel polish – 5 days
Extensions – 7 days
8.2 Eyelashes
Eyelash extensions – 5 days
Eyelash lifting – 4 days
8.3 Waxing
All waxing services – 5 days
8.4 Warranty Exclusions
The warranty does not apply if:
the client does not follow post-service care
there are signs of physical damage (tearing, hitting, manipulating, etc.)
the client changes their mind about shape, color, or length
the problem results from medical or hormonal conditions
the service was performed against professional recommendation
9. Behavior & Right to Refuse Service
We reserve the right to refuse service if the client:
exhibits abusive, aggressive, or disrespectful behavior
is under the influence of alcohol or drugs
insists on procedures deemed unsafe
arrives repeatedly late
does not follow safety guidelines
10. Client Responsibilities
The client agrees to:
follow pre and post-service instructions
provide truthful and complete health information
communicate any discomfort during the procedure
use official channels for complaints
respect the team and other clients
11. Communication and Complaints
All matters related to:
complaints
warranties
service issues
refunds
disputes
must be handled exclusively by:
the administrative team
manager
management
Artists are not authorized to negotiate complaints directly.
12. Intellectual Property
All content on the website and social media — texts, images, videos, logos, graphics, and branding — is the exclusive property of Eva Beauty Hub.
It is prohibited to use, reproduce, distribute, or modify without written permission.
13. Limitation of Liability
Eva Beauty Hub is not responsible for:
adverse reactions caused by uncommunicated medical information
damage caused by non-compliance with post-service care
physical damage caused after leaving the studio
unexpected allergic reactions
client delays resulting in loss of service
third-party platform failures (Altegio, Stripe, Google, Meta)
results affected by hormones, pregnancy, medications, lifestyle, or individual biological factors
We always do our best, but certain results depend on personal factors of the client.
14. Changes to These Terms
We may update these Terms at any time.
The latest version will always be available at https://evabeautyhub.com.
15. Contacts
Eva Beauty Hub
Email: hello@evabeautyhub.com
Phone: +351 961 386 732
Website: https://evabeautyhub.com