​Last updated: August 1, 2025

These Terms and Conditions (“Terms”) govern the use of the website https://evabeautyhub.com, our communication channels, booking systems, and all beauty and wellness services provided by Eva Beauty Hub (“we”, “our”, “our team”).

By visiting our website, making a booking, or using our services, you confirm that you have read, understood, and agree to these Terms.

If you have questions about your rights, we recommend that you seek legal advice.

1. About Eva Beauty Hub

Eva Beauty Hub
RUA DO SOL 69, 4000-530 PORTO, Portugal
Email: hello@evabeautyhub.com
Phone: +351 961 386 732
Website: https://evabeautyhub.com

We provide beauty and wellness services, including but not limited to:

• manicure and pedicure

• gel polish and nail extensions

• lash lifting, extension, and coloring

• eyebrow design, lamination, and coloring

• makeup, hair coloring and styling

• waxing

• body and facial treatments

• non-medical cosmetic procedures

All services, descriptions, and prices are subject to change without notice.

2. Eligibility and Minimum Age

2.1 Clients aged 16 or older

Can book and receive services independently.

2.2 Clients aged 13 to 15

• Booking must be done with the personal information of the legal guardian.

• The legal guardian must be present during the entire service.

• Explicit informed consent is required for each service.

2.3 Clients under 13

• Only simple and non-chemical services can be performed (e.g., basic nail trimming).

• Booking and all communication must be done through the legal guardian.

2.4 Services not recommended for under 14s

For safety reasons — chemical exposure, heat tools, risk of sensitization and hormonal reactions — these services are not recommended for under 14s:

• gel polish on hands or feet

• nail extensions / acrylic / gel builder

• gel pedicure

• chemical hair services (coloring, bleaching, toning, perming)

• eyebrow lamination

• lash lifting

• permanent makeup

• eyelash extensions

• body treatments

• facial treatments

• hair removal in sensitive areas (bikini, armpits, etc.)

May only be performed after:

• detailed explanation of risks to the legal guardian,

• written consent,

• mandatory presence of the legal guardian.

3. Health, Safety, and Medical Conditions

To ensure service safety, the client must inform us before booking about any relevant medical conditions, including but not limited to:

• asthma

• allergies (cosmetics, adhesives, latex, fragrances, dusts, etc.)

• pregnancy or breastfeeding

• hormonal treatments, IVF

• diabetes

• epilepsy or light sensitivity

• skin conditions (eczema, psoriasis, fungal infections, dermatitis)

• circulatory or heart problems

• damaged or recently injured nails

• recent surgeries or medical treatments

• medications affecting the skin or healing (retinoids, antibiotics, anticoagulants)

If the client does not disclose relevant conditions, Eva Beauty Hub is not liable for adverse reactions.

We reserve the right to refuse or adapt a service if we believe that the execution poses a risk to the client.

We do not provide services to individuals under the influence of alcohol or drugs.

4. Booking, Cancellation, and No-Shows

4.1 Booking Channels

Bookings can be made through:

• website (Altegio)

• phone / WhatsApp

• in person

Some services may require a deposit or full prepayment.

4.2 Cancellations and Rescheduling

• Cancellations must be made with a minimum of 24 hours notice.

• Late cancellations or no-shows may result in the loss of the prepayment or a fee.

• Clients with more than 2 no-shows may have future bookings refused or be required to pay a 100% non-refundable prepayment.

4.3 Late Policy (Updated)

Delay of up to 15 minutes:

• The full service may not be possible.

• The professional may suggest a shorter alternative service, depending on availability.

• The adaptation is not guaranteed and depends solely on the artist's schedule.

Delay of 20 minutes or more:

• The service may be refused and rescheduled.

• The no-show/cancellation policy may be applied.

• The prepayment may be forfeited.

This policy ensures respect for the time of all clients and the team.

5. Payments

We accept:

• cash

• card

• online prepayment via Stripe

Prices and promotions may change without notice.
Deposits and prepayments are typically non-refundable, unless required by law.

6. Service Documentation and Photographs

To ensure safety, quality, and proper resolution of potential disputes:

6.1 Before and After Photographs

Our professionals may take photographs of:

• hands / nails

• feet / nails

• eyebrows

• lashes

• hair

• treated areas (non-sensitive)

For the purposes of:

• quality control

• safety documentation

• condition verification before/after

• internal training

• protection of both the client and the professional

6.2 Storage

The photographs are treated as personal data and stored securely, as per GDPR.

6.3 Right to Deletion

The client may request the deletion of photographs, except when they are required for:

• legal compliance

• safety documentation

• resolution of ongoing disputes

We never use client images for marketing purposes without written consent.

7. Service Guarantees

We offer free corrections when there are no signs of physical damage caused by the client.

7.1 Nails

• Cuticle work – 5 days

• Nail shape – 5 days

• Preparation / nail plate – 5 days

• Regular polish – 3 days

• Gel polish – 5 days

• Extensions – 7 days

7.2 Lashes

• Eyelash extensions – 5 days

• Lash lifting – 4 days

7.3 Waxing

• All waxing services – 5 days

7.4 Warranty Exclusions

The warranty does not apply if:

• the client does not follow aftercare instructions

• there are signs of physical damage (pulling, hitting, manipulating, etc.)

• the client changes their mind about the shape, color, or length

• the problem results from a medical or hormonal condition

• the service was performed against professional recommendation

8. Behavior & Right to Refuse Service

We reserve the right to refuse service if the client:

• displays abusive, aggressive, or disrespectful behavior

• is under the influence of alcohol or drugs

• insists on procedures deemed unsafe

• frequently arrives late

• does not follow safety guidelines

9. Client Responsibilities

The client agrees to:

• follow pre and post-service instructions

• provide true and complete health information

• communicate any discomfort during the procedure

• use official channels for complaints

• respect the team and other clients

10. Communication and Complaints

All matters related to:

• complaints

• warranties

• service issues

• refunds

• disputes

must be handled exclusively by the:

• administrative team

• manager

• management

The artists are not authorized to negotiate complaints directly.

11. Intellectual Property

All content on the website and social media — texts, images, videos, logos, graphics, and branding — is the exclusive property of Eva Beauty Hub.

It is prohibited to use, reproduce, distribute, or modify without written permission.

12. Limitation of Liability

Eva Beauty Hub is not responsible for:

• adverse reactions caused by undisclosed medical information

• damages caused by non-compliance with aftercare instructions

• physical damage occurring after leaving the studio

• unforeseen allergic reactions

• client delays resulting in loss of service

• third-party platform failures (Altegio, Stripe, Google, Meta)

• results affected by hormones, pregnancy, medications, lifestyle, or individual biological factors

We always do our best, but certain results depend on personal factors of the client.

13. Changes to These Terms

We may update these Terms at any time.
The most recent version will always be available at https://evabeautyhub.com.

14. Contacts

Eva Beauty Hub
Email: hello@evabeautyhub.com
Phone: +351 961 386 732
Website: https://evabeautyhub.com