​Last updated: 1 August 2025

These Terms and Conditions (“Terms”) govern the use of the website https://evabeautyhub.com, our communication channels, booking systems and all beauty and wellness services provided by Eva Beauty Hub (“we”, “us”, “our team”).

By visiting our website, making a booking or using our services, you confirm that you have read, understood and agree to these Terms.

If you have questions about your rights, we recommend seeking legal advice.

1. About Eva Beauty Hub

Eva Beauty Hub
RUA DO SOL 69, 4000-530 PORTO, Portugal
Email: hello@evabeautyhub.com
Phone: +351 961 386 732
Website: https://evabeautyhub.com

We provide beauty and wellness services, including but not limited to:

• manicure and pedicure

• gel polish and nail extensions

• lash lifting, extensions and tinting

• brow design, lamination and tinting

• makeup, hair coloring and styling

• hair removal

• body and facial treatments

• non-medical cosmetic procedures

All services, descriptions and prices may be changed without prior notice.

2. Eligibility and Minimum Age

2.1 Clients aged 16 or over

May book and receive services independently.

2.2 Clients between 13 and 15 years old

• The booking must be made using the personal details of the parent or legal guardian.

• The parent or legal guardian must be present throughout the entire service.

• Explicit informed consent is required for each service.

2.3 Clients under 13 years old

• Only simple, non-chemical services may be performed (e.g. basic nail trimming).

• Booking and all communication must be made through the parent or legal guardian.

2.4 Services not recommended for minors under 14

For safety reasons — chemical exposure, heat tools, risk of sensitisation and hormonal reactions — these services are not recommended for minors under 14:

• gel polish on hands or feet

• nail extensions / acrylic / builder gel

• gel pedicure

• chemical hair services (coloring, bleaching, toning, perms)

• brow lamination

• lash lifting

• permanent makeup

• lash extensions

• body treatments

• facial treatments

• hair removal in sensitive areas (bikini, underarms, etc.)

They may be performed only after:

• detailed explanation of the risks to the parent or legal guardian,

• written consent,

• mandatory presence of the parent or legal guardian.

3. Health, Safety and Medical Conditions

To ensure service safety, the client must inform us before the booking of any relevant medical conditions, including but not limited to:

• asthma

• allergies (cosmetics, adhesives, latex, fragrances, dust, etc.)

• pregnancy or breastfeeding

• hormonal treatments, IVF

• diabetes

• epilepsy or light sensitivity

• skin conditions (eczema, psoriasis, fungal infections, dermatitis)

• circulatory or heart problems

• recently damaged or injured nails

• recent surgeries or medical treatments

• medications that affect the skin or healing (retinoids, antibiotics, anticoagulants)

If the client does not disclose relevant conditions, Eva Beauty Hub is not responsible for adverse reactions.

We reserve the right to refuse or adapt a service if we believe that carrying it out would pose a risk to the client.

We do not provide services to people under the influence of alcohol or drugs.

4. Booking, Cancellation and No-Shows

4.1 Booking channels

Bookings can be made through:

• website (Altegio)

• phone / WhatsApp

• in person

Some services may require a deposit or full prepayment.

4.2 Cancellations and rescheduling

• Cancellations must be made at least 24 hours in advance.

• Late cancellations or no-shows may result in the loss of the prepayment or the application of a fee.

• Clients with more than 2 no-shows may have future bookings refused or be required to pay a 100% non-refundable prepayment.

4.3 Late Arrival Policy (Updated)

Up to 15 minutes late:

• It may not be possible to carry out the full service.

• The professional may suggest a shorter alternative service, depending on availability.

• The adjustment is not guaranteed and depends solely on the artist’s schedule.

20 minutes late or more:

• The service may be refused and rescheduled.

• The no-show/cancellation policy may be applied.

• The prepayment may be forfeited.

This policy ensures respect for everyone’s time, both clients and staff.

5. Payments

We accept:

• cash

• card

• online prepayment via Stripe

Prices and promotions may change without prior notice.
Deposits and prepayments are normally non-refundable, except where required by law.

6. Beauty Pass, Beauty Credit and Beauty Invitation

Eva Beauty Hub may issue promotional vouchers in the form of Beauty Credit or Beauty Invitation, subject to the following conditions:

6.1 Beauty Credit – 10€

Promotional voucher worth 10€, subject to the following rules:

• Single use

• Valid for 14 days from the date of issue

• Applicable only to services with a value above 40€

• Valid only for a different service category from the one previously performed

• Not applicable to manicure services

• Not combinable with other campaigns or promotions, unless expressly stated

The amount cannot be converted into cash or partially refunded.

6.2 Beauty Invitation – 10€ (Bring a Friend)

Promotional invitation intended for new clients:

• Single use

• Valid for 14 days from the date of issue

• Valid only for the first visit

• Applicable only to services with a value above 40€

• Not combinable with other campaigns or promotions

The amount cannot be converted into cash or refunded.

6.3 General Provisions Applicable to All Vouchers

• Expired vouchers will not be reactivated.

• Booking is subject to availability.

• The cancellation and no-show policy described in point 4 applies in full.

• In case of suspected misuse, Eva Beauty Hub reserves the right to refuse the application of the voucher.

Eva Beauty Hub reserves the right to change or discontinue promotional campaigns at any time, without affecting vouchers already issued within their respective validity period.

7. Service Documentation and Photography

To ensure safety, quality and proper resolution of potential disputes:

7.1 Before and after photos

Our professionals may take photos of:

• hands / nails

• feet / nails

• brows

• lashes

• hair

• treated areas (non-sensitive)

For the purposes of:

• quality control

• safety documentation

• before/after condition verification

• internal training

• protection of both the client and the professional

7.2 Storage

The photos are treated as personal data and stored securely, in accordance with the GDPR.

7.3 Right to erasure

The client may request deletion of the photos, except where they are necessary for:

• legal compliance

• safety documentation

• resolution of ongoing disputes

We never use client images for marketing purposes without written consent.

8. Service Guarantees

We offer free corrections when there are no signs of physical damage caused by the client.

8.1 Nails

• Cuticle work – 5 days

• Nail shape – 5 days

• Preparation / nail plate – 5 days

• Regular polish – 3 days

• Gel polish – 5 days

• Extensions – 7 days

8.2 Lashes

• Lash extensions – 5 days

• Lash lifting – 4 days

8.3 Hair removal

• All hair removal services – 5 days

8.4 Warranty exclusions

The warranty does not apply if:

• the client does not follow the aftercare instructions

• there are signs of physical damage (pulling, hitting, manipulating, etc.)

• the client changes their mind about shape, colour or length

• the problem results from a medical or hormonal condition

• the service was carried out against professional advice

9. Legal Notice - Foot Care Services

Foot care services provided by Eva Beauty Hub fall exclusively within the scope of aesthetics and wellness.

We do not perform:

• medical diagnosis

• treatment of pathologies

• clinical or therapeutic acts of a medical or paramedical nature

Our professionals do not replace licensed healthcare professionals, including clinical podiatrists, nurses or doctors.

9.1 Limitation of the Service

The care provided may include:

• aesthetic maintenance of toenails

• basic hygiene and appearance care

• non-invasive superficial skin treatment

Any intervention is limited to non-clinical and non-invasive procedures, in accordance with practices permitted in the aesthetics sector.

9.2 Referral to Healthcare Professionals

Whenever there is suspicion of a clinical condition, including but not limited to:

• infections (fungal, bacterial, viral)

• ingrown nails with inflammation or significant pain

• structural changes or deformities

• lesions, wounds or ulcerations

• conditions associated with diabetes or circulatory problems

we expressly recommend assessment by a qualified healthcare professional.

We reserve the right to refuse or stop the service whenever we identify signs that may indicate a clinical condition.

9.3 Legal Framework

All services are carried out in accordance with the legal framework applicable to aesthetics services in Portugal, respecting the legal limits between aesthetic acts and healthcare acts.

10. Behaviour & Right to Refuse Service

We reserve the right to refuse service if the client:

• displays abusive, aggressive or disrespectful behaviour

• is under the influence of alcohol or drugs

• insists on procedures considered unsafe

• arrives repeatedly late

• does not follow safety instructions

11. Client Responsibilities

The client undertakes to:

• follow the pre- and post-service instructions

• provide true and complete health information

• report any discomfort during the procedure

• use official channels for complaints

• respect the team and other clients

12. Communication and Complaints

All matters related to:

• complaints

• warranties

• service issues

• refunds

• disputes

must be handled exclusively by the:

• administrative team

• manager

• management

Artists are not authorised to negotiate complaints directly.

13. Intellectual Property

All website and social media content — texts, images, videos, logos, graphics and branding — is the exclusive property of Eva Beauty Hub.

Use, reproduction, distribution or modification without written permission is prohibited.

14. Limitation of Liability

Eva Beauty Hub is not responsible for:

• adverse reactions caused by undisclosed medical information

• damage caused by failure to follow aftercare instructions

• physical damage caused after leaving the studio

• unforeseen allergic reactions

• client delays that result in loss of service

• failures of third-party platforms (Altegio, Stripe, Google, Meta)

• results affected by hormones, pregnancy, medication, lifestyle or individual biological factors

We always do our best, but certain results depend on the client’s personal factors.

15. Changes to These Terms

We may update these Terms at any time.
The latest version will always be available at https://evabeautyhub.com.

16. Contacts

Eva Beauty Hub
Email: hello@evabeautyhub.com
Phone: +351 961 386 732
Website: https://evabeautyhub.com