Refund Policy
Refund Policy
Last updated: August 1, 2025
At Eva Beauty Hub, we are committed to providing high-quality beauty and wellness services. We understand that sometimes plans change, and this Refund Policy explains the circumstances under which we issue refunds, credits, or reschedule appointments.
1. Service Refunds
We do not offer cash refunds for completed services.
If you are not satisfied with your service, please inform us as soon as possible and contact or visit the salon so we can address your concerns immediately. Please send us a clear photo or video of the issue so we can properly evaluate your concern.
If an adjustment is needed, we may offer a complimentary correction appointment within 7 days of the original service, at our discretion.
2. Prepayments & Deposits
Certain services may require a deposit or full prepayment to secure your booking.
Prepayments are non-refundable in cases of:
No-show without notice
Late cancellation (less than 24 hours before the appointment)
Arriving more than 20 minutes late, resulting in the cancellation of your service
In cases of timely cancellation (24 hours or more before the appointment), we can:
Apply your prepayment to a rescheduled appointment
Refund your payment
Issue a credit for future services (valid for 3 months)
3. Gift Vouchers & Packages
Gift vouchers and prepaid packages are non-refundable but can be transferred to another person.
Expiry dates are indicated at the time of purchase and cannot be extended unless required by law.
4. Retail Products
Cosmetics (hygiene-sensitive products):
For hygiene and safety reasons, cosmetics cannot be returned or exchanged if they have been opened, used, or unsealed.
Unopened, unused cosmetics may be returned within 14 days of purchase with the original receipt for an exchange or store credit.
For online purchases of cosmetics, customers have a statutory 14-day right of withdrawal under EU consumer law, provided the product remains sealed and unused.
Non-cosmetic retail products:
Unopened, unused products may be returned within 14 days of purchase with the original receipt for an exchange or store credit.
Opened or used products may only be returned if faulty or covered by warranty/consumer law.
For online purchases, customers also have a statutory 14-day right of withdrawal under EU consumer law.
5. Exceptions
Refunds or credits may be considered in exceptional circumstances, such as:
Verified medical emergencies preventing service attendance
Service errors acknowledged by Eva Beauty Hub management
6. Contact Us
If you have any questions regarding this Refund Policy or wish to discuss a refund or credit, please contact us:
Eva Beauty Hub
hello@evabeautyhub.com
+351 961386732
https://evabeautyhub.com
Last updated: August 1, 2025
At Eva Beauty Hub, we are committed to providing high-quality beauty and wellness services. We understand that sometimes plans change, and this Refund Policy explains the circumstances under which we issue refunds, credits, or reschedule appointments.
1. Service Refunds
We do not offer cash refunds for completed services.
If you are not satisfied with your service, please inform us as soon as possible and contact or visit the salon so we can address your concerns immediately. Please send us a clear photo or video of the issue so we can properly evaluate your concern.
If an adjustment is needed, we may offer a complimentary correction appointment within 7 days of the original service, at our discretion.
2. Prepayments & Deposits
Certain services may require a deposit or full prepayment to secure your booking.
Prepayments are non-refundable in cases of:
No-show without notice
Late cancellation (less than 24 hours before the appointment)
Arriving more than 20 minutes late, resulting in the cancellation of your service
In cases of timely cancellation (24 hours or more before the appointment), we can:
Apply your prepayment to a rescheduled appointment
Refund your payment
Issue a credit for future services (valid for 3 months)
3. Gift Vouchers & Packages
Gift vouchers and prepaid packages are non-refundable but can be transferred to another person.
Expiry dates are indicated at the time of purchase and cannot be extended unless required by law.
4. Retail Products
Cosmetics (hygiene-sensitive products):
For hygiene and safety reasons, cosmetics cannot be returned or exchanged if they have been opened, used, or unsealed.
Unopened, unused cosmetics may be returned within 14 days of purchase with the original receipt for an exchange or store credit.
For online purchases of cosmetics, customers have a statutory 14-day right of withdrawal under EU consumer law, provided the product remains sealed and unused.
Non-cosmetic retail products:
Unopened, unused products may be returned within 14 days of purchase with the original receipt for an exchange or store credit.
Opened or used products may only be returned if faulty or covered by warranty/consumer law.
For online purchases, customers also have a statutory 14-day right of withdrawal under EU consumer law.
5. Exceptions
Refunds or credits may be considered in exceptional circumstances, such as:
Verified medical emergencies preventing service attendance
Service errors acknowledged by Eva Beauty Hub management
6. Contact Us
If you have any questions regarding this Refund Policy or wish to discuss a refund or credit, please contact us:
Eva Beauty Hub
hello@evabeautyhub.com
+351 961386732
https://evabeautyhub.com
ADRESS
R. do Sol 65, 4000-509 Porto
Mon-Sat: 10am - 7pm
ADRESS
R. do Sol 65, 4000-509 Porto
Mon-Sat: 10am - 7pm